How We Help

Our Get Help page provides comprehensive information about our mission and approach at the Welcome Centre Shelter for Women and Families. We offer emergency shelter and support to women+ and families experiencing homelessness in a safe and inclusive environment. Our services are guided by feminist, anti-racist, and anti-oppressive principles aimed at minimizing power imbalances and recognizing each client’s strengths.

Women with intake form interviewing

We’re Here for You, 24 Hours a Day 7 Days a Week

General Inquiry
(519) 971-7595
24 hours a day
7 days a week
General Inquiry Email
info@welcomecentreshelter.com
Phone Pre-Intake Assessment**
(519) 971-7595
24 hours a day
7 days a week
Walk-in Intake Assessment
500 Tuscarora St.
24 hours a day
7 days a week
Pet Assessment
While we are a pet friendly shelter, frontline staff will complete an additional pet assessment during pre-intake.
(519) 971-7595
24 hours a day
7 days a week
Nightly Warming Centre
No ID required
From Dec. 18th, 2023 - March 31st, 2024
Between 10 p.m. - 7 a.m. nightly

**For a streamlined intake process, we offer pre-intake assessments over the phone. Call ahead to determine your eligibility and check for available space. Please note that spaces are allocated on a first-come, first-served basis, and we cannot guarantee that space will be available.

Frequently Asked Questions

What is the average length of stay for women and families?

The average length of stay varies depending on the individual’s needs, available resources, and progress towards securing stable housing.

Can men access the shelter?

Men can access the shelter if they are part of a family unit with dependents.

Does being in shelter mean you get a social housing offer?

Being in shelter does not guarantee you will receive a housing offer.

However, accessing shelter services typically places individuals on a priority two list through the Central Housing Registry. This priority status may increase your chances of securing social housing but does not guarantee immediate placement.

Will I be discharged if I use on-site?

No, our shelter operates under a Harm Reduction philosophy. While it is not recommended to use substances on site, it does not automatically result in discharge. Instead, we prioritize open conversations about safe substance use and explore ways to support individuals during their stay.

Do I need identification, and can I still access the shelter if I don't

While having identification can facilitate the intake process, it is not a requirement. We understand that lack of identification can be a barrier for many individuals, so we will proceed with the intake process regardless of whether you have identification or not.

Do I get a housing worker?

Yes, you will be provided with a housing worker on the next business day after your intake. They will continue to support you throughout your stay, assisting you in finding housing and providing support throughout the process.

Do I have to share a room?

Yes, all of our units are shared spaces; this helps us accommodate more women experiencing homelessness by maximizing the available space and resources to support as many individuals as possible.

Do you take couples without dependent children?

Unfortunately, we do not accommodate couples without dependent children. Our focus is on ensuring there are spaces available for women with children, as there are other services available to accommodate couples without children.

Can I have visitors in shelter?

Unfortunately, we do not allow visitors in the shelter due to the confidentiality and safety of our clients. However, you can arrange to meet visitors at nearby public places such as Tim Hortons or nearby parks for your visit.

Can I come and go as I please?

Yes, you are free to come and go as you please during the day. However, we do have a curfew in place that needs to be respected to secure your bed and space at the shelter.